PRIVACY POLICY

Info4Care Privacy Policy

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

If you have any questions about this policy, please contact Info4Care:

Our contact details

Name: Tim Joyce

Address:46 Brook Street, Buxton, Norwich NR10 5HF

Phone Number:01603 552171

E-mail: tjoyce@info4care.org.uk

 

Who are we?

Info4Care is primarily a website providing long term care information, guidance and signposting for older people and their representatives

 

The type of personal information we collect.

We collect information about you when you interact with our website. That maybe completing a form on our website, emailing Info4Care or speaking to one of our advisers when phoning our dedicated phone number 01603 552171.

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Personal information (for example, income, expenditure, cost of care)

  • Any other personal information required to help provide you with information and guidance.

  • Technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.

  • Information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website)

 

We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’.

How we get the personal information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To help us understand your personal situation to provide you with information and guidance you requested.

  • To provide with the services you requested (such as arranging a funeral plan through Golden Charter Funeral Plans)

We may share this information with Golden Charter Ltd.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting:

Name: Tim Joyce

Address:46 Brook Street, Buxton, Norwich NR10 5HF

Phone Number:01603 552171

E-mail: tjoyce@info4care.org.uk

(b) We have a legal obligation.

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject.

(c) We have a legitimate interest.

  • understand how people use our services

  • determine the effectiveness of our services and advertising

  • enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers

  • better understand how people use our website

 

How we store your personal information.

 

Your information is securely stored either electronically or in paper format.

We keep personal information, such as name and contact details, for as long as would be reasonably expected to deliver the service you have requested from us. For instance, if you have made an enquiry about adult social care services in your area, we would store your information so that we are prepared for future enquiries from you. We would keep that information for a minimum of two years. We will then dispose of your information by:

a) for paper format – shredding

b) electronic format - full deletion from our systems

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request:

Name: Tim Joyce

Address:46 Brook Street, Buxton, Norwich NR10 5HF

Phone Number:01603 552171

E-mail: tjoyce@info4care.org.uk

 

How to complain.

If you have any concerns about our use of your personal information, you can make a complaint to us at:

 

Name: Tim Joyce

Address:46 Brook Street, Buxton, Norwich NR10 5HF

Phone Number:01603 552171

E-mail: tjoyce@info4care.org.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

*This website currently covers the care system in England. There are differences in how care is delivered and funded in Northern Ireland, Scotland and Wales. If you reside in either of these countries we would suggest a good starting point would be the Age UK offices for your country.  Please click the link Northern IrelandScotlandWales